Shipping policy

Shipping Policy (UK)

1) Processing & Production Times

We dispatch orders Monday–Friday (excluding UK bank holidays).

A) Standard (in-stock) items

We aim to dispatch within 1–2 working days.

B) POD (Print-on-Demand) items

POD items are produced after you order.
Production typically takes around 2 weeks, after which your order is dispatched.

C) Custom / Made-to-Order Fight Kits

Custom fight kits are made to order and typically take up to 6 weeks to produce, after which your order is dispatched.

If we expect a significant delay beyond these timeframes, we will contact you by email.

2) Delivery Services & Tracking

Standard items & Custom Kits (UK): Royal Mail Tracked

We ship standard items and custom kits using Royal Mail tracked services.
If offered at checkout, Royal Mail Tracked services have the following delivery aims:
- Tracked 24: aim of next working day delivery Royal Mail
- Tracked 48: aim of 2–3 working days Royal Mail

POD items (UK): UPS Tracked

POD orders are normally shipped using UPS tracked services.
UPS offers a range of domestic services with different delivery speeds, depending on what is selected/available. UPS+1

Shipping charges and available delivery options are calculated and shown at checkout.

3) Delivery Timeframes (UK Legal Position)

We deliver goods without undue delay and, unless a different timeframe is agreed with you, no later than 30 days from the date your order is placed. Legislation.gov.uk+1

For POD and Custom Kit orders, the agreed delivery timeframe includes the production time (around 2 weeks for POD / up to 6 weeks for Custom Kit) plus shipping, as shown on the product page and/or at checkout.

If we fail to deliver within the agreed timeframe, you may have the right to cancel and receive a refund in line with UK consumer law. Business Companion+1

4) Dispatch Confirmation

Once your order has been dispatched, you’ll receive a dispatch confirmation email and tracking details where available.

5) Address Accuracy

Please ensure your delivery address is correct at checkout. If you spot an error, contact us immediately at support@deusfightwear.com.

If a parcel is returned to us due to an incorrect or incomplete address provided at checkout, you may need to cover re-delivery costs.

6) Lost or Missing Parcels / Responsibility in Transit

Under UK law, the order remains our responsibility until it is delivered into the physical possession of you (or a person you nominate to receive it). Legislation.gov.uk+1

If tracking shows “delivered” but you can’t locate your parcel, please:

check around your property and with household members/neighbours, then
contact support@deusfightwear.com so we can investigate with Royal Mail/UPS.

If you instruct the courier to leave a parcel in a safe place or with a neighbour, this can affect responsibility once that instruction has been followed.

7) Damaged in Transit

If your order arrives damaged, email support@deusfightwear.com as soon as possible with:

your order number
photos of the item and the outer packaging

We’ll make it right as quickly as possible (replacement, repair, or refund where appropriate). This does not affect your statutory rights.

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